Queue Basics

Set up and customize queues to manage customer check-ins effectively.

Creating a Queue

Click on Queues menu option in the admin site, and the Create New Queue button to get started.

Name and Organization

Enter a name for the queue and select the organization the queue belongs to. If you have not created any organization yet, create one first before creating the queue.

Maximum Queue Capacity

This is the maximum number of customers that can wait in queue at a time. A Queue is full message will be displayed and new check-ins will not be allowed on reaching this limit. New check-ins will be allowed again when number of waiting customers fall below this limit.

Maximum Check-ins per Customer

This is the maximum number of simultaneuous check-ins a customer can do at the same time. This is determined using the phone number entered by customers during checkin.

Queue & Business Hours

Enter the queue check-in hours and business start and end times. Check-in hours tell when online check-in should be available for customers. Business hours are your regular service hours, when your resources are available to provide the services. Generally, check-in hours are set to start and end before business start and end times. You can add multiple business start, end times per day. We will automatically calculate queue waiting times that includes these breaks.

Queue Statuses

A queue's status indicates its current state and availability for check-ins in customer applications. When a new queue is created, it is by default in Unpublished status.

Unpublished queues are not available for check-ins. This status is intended for use during initial setup.

Preview queues are available for a limited number of check-ins. This status is intended for use while testing and previewing features.

Published queues are fully operational and available for customer check-ins. Publishing a queue requires an active subscription. See Subscription & Billing for more details.