SMS Notifications

Send automated SMS reminders to customers when their turn is approaching.

Customer Experience

When customers check in, they see "Get a text reminder" with these options:

• "I don't want a text reminder" (default)
• "15 min before my turn"
• "30 min before my turn"
• "45 min before my turn"
• "1 hour before my turn"
• "1.5 hours before my turn"

Customers also see this description: "Select to get a one time text reminder. Message and data rates may apply." If during setup, you select to use Checkin Bay managed SMS, then the phrase "Powered by Checkin Bay" will also appear in the description.

Message Format

If a customer had selected to receive an SMS reminder, then the following message will be sent to the phone number entered during check in, at the preferred time selected during check in.

Admin Setup Options

You can setup SMS notifications during queue creation or anytime after.You have the following setup options to choose from.

No SMS Notifications

Customers won't see SMS reminder options during check-in.

Checkin Bay Managed SMS

• No setup required
• Messages include "Reminder powered by Checkin Bay"
• Included with your subscription

Bring Your Own SMS

• Use your own Twilio account
• No "powered by" branding in messages
• Requires Twilio Account SID, API Key Secret, and Phone Number

Configuration

1. Go to queue settings → "SMS Notifications" tab
2. Choose your option:
   • No SMS Notifications
   • Checkin Bay Managed SMS
   • Bring Your Own SMS
3. For Bring Your Own SMS: Enter your Twilio credentials
4. Save settings

Test with a few check-ins to ensure delivery works before going live.